Delivery Business Management

In today’s hyper-competitive delivery landscape, restaurant brands must go beyond simply being present on platforms. We assist teams in evaluating their delivery setup, identifying areas for improvement, and implementing structured changes across strategy and operations.

What We Support

• Platform Strategy: Assess presence across Swiggy, Zomato, and direct ordering channels, and optimize participation based on operational feasibility and platform mechanics.
• Menu Engineering: Review delivery menus for price-value balance, packaging suitability, and ease of fulfillment.
• Operational Execution: Identify process inefficiencies in prep time, order accuracy, or cancellations and suggest workflow enhancements.
• Analytics & Review: Setup tracking frameworks to regularly assess order volumes, ticket size, and other operational metrics.
• Customer Experience: Evaluate customer feedback loops and support initiatives to address concerns on quality, packaging, or responsiveness.

Approach

Our approach is collaborative, data-driven, and tailored to each restaurant's current state and capabilities. We provide inputs and system-level visibility, enabling informed decisions by internal teams.